1. Introduction
These Terms and Conditions (“Terms”) govern your use of services provided by Digital Mondoz (“we”, “our”, “us”).
By engaging our services or using our website, you agree to be bound by these Terms.
2. Services
Digital Mondoz provides digital marketing and related services, including but not limited to:
- Social media marketing
- Paid advertising (Meta, Google, etc.)
- Content creation
- Website development and optimization
- Analytics and reporting
- Digital strategy consulting
Specific deliverables will be outlined in individual agreements or proposals.
3. Client Responsibilities
The client agrees to:
- Provide accurate and complete information
- Grant access to necessary platforms (e.g., ad accounts, websites, analytics tools)
- Approve content and campaigns in a timely manner
- Comply with all applicable laws and platform policies
Delays in providing required materials may impact delivery timelines.
4. Fees and Payment Terms
- Fees will be agreed upon in writing prior to project commencement
- Payments are due as per the agreed schedule (e.g., upfront, monthly retainer, milestone-based)
- Late payments may result in suspension of services
- All fees are non-refundable unless otherwise agreed in writing
5. Campaign Performance Disclaimer
Digital Mondoz does not guarantee specific results (e.g., sales, leads, ROI), as performance depends on multiple external factors including:
- Market conditions
- Audience behavior
- Platform algorithms
- Budget allocation
We commit to applying best practices and optimizing performance continuously.
6. Intellectual Property
- All materials created by Digital Mondoz remain our intellectual property until full payment is received
- Upon full payment, ownership of agreed deliverables is transferred to the client
- We reserve the right to showcase completed work in our portfolio unless otherwise agreed
7. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of engagement.
8. Data Protection
We handle personal data in accordance with our Privacy Policy and applicable data protection laws, including the Kenya Data Protection Act, 2019.
9. Third-Party Platforms
Our services may involve the use of third-party platforms (e.g., Meta, Google, LinkedIn).
Digital Mondoz is not responsible for:
- Platform outages
- Policy changes
- Account suspensions due to client violations
10. Limitation of Liability
Digital Mondoz shall not be liable for:
- Indirect or consequential losses
- Loss of revenue or profits
- Performance issues caused by third-party platforms
Our total liability shall not exceed the fees paid for the services.
11. Termination
Either party may terminate services by providing written notice.
Upon termination:
- Outstanding payments become immediately due
- Work completed up to termination will be billed
- Access to accounts and assets will be transferred where applicable
12. Amendments
We reserve the right to update these Terms at any time. Updates will be posted on our website.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Kenya.
14. Contact Information
Digital Mondoz
📞 +254 722 353 693
🌐 digital-mondoz.odoo.com